A - No need to worry, we can probably help you with the repairs. Our doll hospital is staffed with experts in Madame Alexander dolls. Here's what you need to do:

Procedure for Sending Doll(s) to the Alexander Doll® Company Hospital

Please do the following:

• Undress doll totally including accessories.
• Enclose a detailed letter listing what repairs you would like done.
• Include your name, address, day and evening phone numbers. If you have an e-mail address, include that also.
• Do not send the doll in the original Alexander Doll box.

Mailing Instructions:

• Send dolls by registered or certified mail. DO NOT USE UPS.
• Insure the doll for what you believe it is worth.
• Firmly secure the doll in the shipping carton.

Mailing address:
Alexander Doll Company
615 W. 131st Street
New York, NY 10027
Attention: Doll Hospital

Receipt of Doll
Once we have evaluated the doll, you will receive a call from one of the Doll Hospital staff. They will tell you what we can and cannot do. At this time she will also itemize the charges and you can then decide what you want us to do. We accept personal checks, Visa, MasterCard, and American Express. If we do not receive payment within 30 days of the call, your doll(s) will be returned to you.

If you have any other questions, please contact us at 212-283-5900 or e-mail at ma@alexdoll.com.

Q - I just need a few rubber bands to fix my dolls.

A - Madame Alexander does not sell rubber bands or wigs. Dolls needing these items will have to be sent in for estimate and repair. Accessories and outfits that belong to dolls produced in the last two years are available on a limited basis and may be purchased. Accessories for dolls older than two years may be available on a limited basis. Please include the name and style number of the doll(s) when you contact us.